FREQUENTLY ASKED QUESTIONS

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MAKING AN INQUIRY – Depending on the type of assessment desired, a referral is generally not needed and thus, a parent, adult client, doctor, or organisation can make an inquiry via the website, email, or telephone.

DOCTORS REFERRALS – A referral from a GP, Paediatrician, or Psychiatrists is only needed for specific psychological consultations and evaluations.

FREE TELEPHONE INTAKE CONSULTATION – Once a new inquiry is received, this will be followed-up within 24-hours with a free 20-minute telephone consultation (usually between 2:30 pm and 5:30 pm). This consultation is used to discuss the presenting issues of the potential client and the type of assessment that may be most suitable. It is important to review the different assessments available on the Services webpage (scroll down to the bottom of the Services page for further details).

MAKING A BOOKING – A booking can be made following the intake consultation.

TESTING TIMES The practice now has two starting times for assessment sessions: 8:00 am and 11:30 am. Depending on the type of evaluation, each testing session will usually last 3 to 3.5-hours. Please try not to arrive too early or late, as other clients and families may be scheduled at specific times.

CONSULTATIONS AND FEEDBACK SESSIONS Typically, these appointments are scheduled between 2:30 pm and 5:30 pm week-days; after-hours or Saturday appointments are available at request. The practice will arrange such times with you. Of note. Feedback sessions must be conducted within 6-weeks following receipt of the report (except for the Wagga practice).

PRACTICE LOCATIONS AND PARKING The Canberra practice is located in Yarralumla (Suite 4, 25 Bentham St) and is above the Post Office (up the flight of stairs and 2nd door on the left). Parking is available on the street. The Wagga practice is located in Coleman Street (First floor, Suite 6, 66-70) in the Business Enterprise Centre (BEC).

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DEPOSIT – A deposit is taken at the time of booking, either by direct bank transfer or credit card. A receipt will be emailed to you. The deposit fee will be deducted from the total assessment fee.

CANCELLATION (RESCHEDULING) FEE – Because assessments are very difficult to re-arrange at the last moment (less than 48-hours before the set appointment), if a cancellation (rescheduling) of an appointment is needed, the deposit is used as a cancellation fee. If your child is ill, it is better that they stay at home and the appointment is rescheduled (in advance, where possible). Exceptions will be made at the discretion of the practice when a circumstance is unavoidable.

2 x CANCELLATION If a cancellation (rescheduling) is made twice, the practice may decide not to offer any further services.

PAYMENTS – Assessment fees can be paid prior to the assessment via direct bank transfer or on the day of testing via credit card or cash. Cheques are no longer accepted. If an organisation is paying for an assessment, an invoice is sent out once the organisation is in receipt of the report. For NDIS participants, post-payment arrangements will be discussed but the deposit must be made upfront.

PAYMENT PLAN – The practice is open to negotiating payment plan in exceptional hardship circumstances. At the time of the assessment, 25% of the total fee must be paid upfront. Additional payments can then be made via direct bank transfer. To note. Reports will not be released until the final payment is made. Full payment must be made within 2-months of the first testing date.

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MEDICARE – Intelligence, neuropsychological and learning assessments are not covered by Medicare. Autism and some psychological conditions can use the initial sessions under a mental health plan for Focused Psychological Strategies (Item 80100) or for Autism/PDD (82015- Client must be under 13-years of age). The practice must receive a valid written referral from a referring GP, Paediatrician, or Psychiatrist. The Medicare rebate is usually small; often it is better to go the private health insurance option.

PRIVATE HEALTH INSURANCE ­– Rebates from private health insurers may be available but it ultimately depends on your level of cover, as well as the specific rules of your insurer. The practice will not advise on this matter and it is best that you contact your insurer to discuss the rebates for an Initial Consultation (Item No. 100) and Follow-up Consultations (Item No. 200). Note. Some insurers will not provide any rebate until all Medicare Mental Health Plan sessions (10-sessions) have been completed.

NDIS – The practice has chosen to be a private provider and not an NDIS provider, thus assessment services can be accessed and funded if the NDIS participant is private or planner managed. A very brief quote for proposal of services will be provided.

ORGANISATIONS – Sometimes schools, NGOs, and government organisations pay for the fee of an assessment, such referrals are discussed with the organisations directly, with consent from the client or legal guardian of the client.

MEDICO LEGAL, COURT, OR WORK COVER REPORTS ­The practice no longer offers these types of assessments or reports.

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PREFERRED MODE OF COMMUNICATION – Once a booking has been made, the preferred mode of communication is via email, as all correspondence must be recorded and stored in the client’s file electronically.

ENCRYPTED EMAILS – The practice uses an encrypted email service when sending personal data and electronic versions of reports. When you are sent the email, you will be requested to create a password to receive and open the email. After 14-days, the email is automatically destroyed and so it is important to download any documents to your desktop straight away. Should you wish to email the practice documents securely, there are many free encrypting programs that work with Gmail and other email hosting platforms.

STORAGE OF CLIENT DATA – To store all client data, the practice uses Mastercare, a cloud-based client management program, which meets legal privacy requirements; the program is recommended for use by the Australian Psychological Society. For child clients, information is stored for 7-years or until the child is 21-years of age and for adults, it is stored for 7-years; after the said period, the information is safely destroyed.

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GENERAL FORMS – Once a booking is made, several forms will be emailed to the client, guardian, or organisation. These are to be completed as instructed and emailed back to the practice prior to the testing session.

CONSENT FORMS – Consent forms will be provided to parents, adult clients, and organisations. The General Consent Form is provided for review and will be explained at the first testing session. It outlines details relating to privacy and exceptions surrounding privacy, as well as the collection and safe storage of personal information.  For preschool and school-age assessments involving a classroom teacher, a Parent Authorisation Consent Form must be signed and provided to the practice and the school. This form grants the teacher/school permission to provide information about your child and to complete any forms or online questionnaires.

ONLINE QUESTIONNAIRES – For some assessments, online questionnaires will be used, such as parent, teacher, and client rating scales. Links to access these questionnaires and instructions will be sent via email. Parents will also be sent an email to forward to the classroom teacher and or to a treating clinician or academic tutor.

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PAPERLESS OFFICE – The practice makes every attempt to be a paperless office, thus please email all documentation or provide it on a memory stick on the day of the evaluation.

DOCUMENTATION RECEIVAL – The Referral and Developmental History Form must be received prior to the first testing session via email. Delays in providing all documentation in electronic form may mean delays in receiving the report.

ASSESSMENT DOCUMENTATION – The practice encourages parents or adult clients to collate information relevant for the assessment, such as past medical reports from doctors and health specialists, as well as any reports from allied health or educational professionals, including Psychologists, Speech Pathologists, Occupational Therapists, Audiologists, Optometrists, and Learning Support Teacher or Academic Tutor etc. Past reports from professionals are invaluable, as they help the Psychologist to gain an understanding of the client’s background history and past and present presentation. Depending on the type of assessment conducted, other information, such as pre/school reports, individual learning plan and NAPLAN reports, are also very informative. For evaluations involving written expression, it is recommended that you gather at least 3 pieces of recent academic writing that the student has attempted independently. Collecting other academic work relevant to specific assessments is also good to provide for analysis. If the client is an adult, college or university transcripts and a CV may be helpful to review.

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